Some questions asked by our users. Please feel free to ask others in the feedback tab under the 'Contact Us' page.
Q1. Why does the site not allow me to trade?
It is likely that you either have not logged in—so please create an account and then log in—or perhaps the system has automatically logged you out due to a period of inactivity.
Q2. Why do I need an account and why do I need to be logged in?
You need to create an account and be logged in for security purposes. Remember that an account and profile are completely unique to you. It must be kept secure due to the financial transactions that will occur as you buy or sell on this platform.
Q3. Can I share my account with my close friends and/or family members?
No—under no circumstances should you share your account details with anyone. This is a basic rule of thumb. Your account and profile must remain unique to you because of the financial transactions you will process here. 'Yenda Online Zambia' cannot be held accountable for any security breaches arising out of shared user details.
Q4. Can anyone trade on this platform?
This platform is open to everyone aged above 16. Should you be below this age, please ask an adult to assist you, as participation on this platform carries direct financial implications.
Q5. How are the products I buy shipped to me?
Shipping the products will be facilitated by 'Yenda Online Zambia', although the buyer can choose their own preferred shipping method during checkout. Please remember that shipping charges are billed to your account. These may be included in the product price if the seller provides it that way; otherwise, pay close attention to any additional shipping fees the seller adds separately.
Q6. Can I print out invoices from the system?
Yes, you can easily download and print out invoices or receipts directly from your account dashboard.
Q7. For how long are my adverts kept on your system?
Adverts on the system are kept indefinitely until they are converted into a sale. Your personal dashboard will store records of these ads for up to a year before they are archived or deleted from our active databases.
Q8. How do you deal with returns or claims?
Returns will be considered under specific reviews between the buyer and seller, and are acceptable where clear sales instructions were not met. Depending on the circumstances, handling costs may apply and the buyer will be responsible for return delivery fees (which may be deducted from the refund total). Transportation and handling fees are non-refundable once finalized. Additionally, to protect the seller, refunds cannot be accepted if notification is not made within 5 days (including weekends).
Q9. Why are there so many rules and regulations here?
It is crucial to establish these regulations because this is an entirely online platform. Traders, management, and service providers may not know or ever meet each other physically. To minimize risk, we aspire to maintain a secure, seamless trading environment that prevents litigation, spiraling costs, inconvenience, and financial loss. This platform operates on the premise of goodwill and ethical interactions among all community members.